Terms and conditions

TerroirsQuebec is an online boutique, managed by Terroirs Québec inc., founded by Cédric Fontaine.

Payment :
You can pay in Canadian dollars with Visa, MasterCard, American Express and Interac, or by cash on delivery.  Prices usually do not include shipping fees.
Payments are made through InternetSecure or Paypal. These recognized companies uses computer security measures that correspond to the current standards in order to protect you against information losses or non-authorized use of personal information that travel through their system.  We are never aware of your bank account information and no information relating to your credit cards is kept on our website server.  The transmission of information is made through "Secure Socket Layer" (SSL), a system that supports 128 bits, which makes the transmission highly secure.  Nevertheless, no security system is perfect and you must be aware that there is always a level of risk that your personal information which you provide could be disclosed.  We are doing everything in our power to avoid these kind of risks.  We are not responsible if any personal information are disclosed. 

Delivery:
All orders are sent via Canada Post and Purolator and if we have to change our carrier for any reasons, you will be noticed.  Following the receipt of your order, deliveries are made within 2 business days in major cities in Ontario and Québec and between 4 to 6 weeks in Europe (except for express delivery).  We are not responsible for delivery delays due to Canada Post.  Delivery fees will be fixed according to destination, quantity and weight of the products ordered.
If we are unable to provide you with the expected delivery times, we will contact you within the next 48 hours following the receipt of your order.  If what we offer as a new delivery date do not reach your expectations, you will always be able to cancel your order by contacting TerroirsQuebec.  We will refund the total amount of your order.  
If you live outside Canada, please note that some customs clearance fees or others fees might apply.

Products return :
All sales are final.  Although, if you return a product that do not meet the standards according to what you order we will exchange it with an identical product, which is subject to availability.  

Complaints or support request:
If you are not entirely satisfied, you can contact us directly.
You will receive an answer within 10 business days after the receipt of your complaint. Any reimbursement following a complaint is made without any charges for a buyer who has done a transaction via internet.   
TerroirsQuebec will not be responsible for any damages a client may suffer due to information loss or operation losses.  TerroirsQuebec will not be responsible for a possible dysfunction, breakdown, delay or interruption of the access to Internet network.
TerroirsQuebec is keeping personal information about a buyer and also the orders history for an unlimited time.  For more information about this topic, please visit our web page "Privacy and Security".
This document could be modified over time, in order to be adapted to the development of supply and market, technology and laws. TerroirsQuebec could add, modify or remove any parts of this document if it believes that it would be more suitable to do so.  If we make any changes, they would be effective immediately.  This does not apply for any transactions underway at the moment that the changes are taking place.  Each time that TerroirsQuebec will update this document, the date that the modifications took place will be posted.