Privacy and security

TerroirsQuebec has chosen MercuryPayment and Paypal to process online payments in order to provide secure transactions based on SSL encryption technology. This technology makes personal and credit card information unreadable as it is transmitted to the server upon payment.

Protection of your private information is our utmost priority. Therefore we have a strict policy that prohibits the sale, rental or lease of any personal information that you provide when you register with our online store. Any personal information collected during your visit will be used only with your consent and for the purpose of processing your order adequately and providing an enjoyable shopping experience.

Privacy Policy

TerroirsQuebec is aware of the importance of protecting the personal information that you provide. We want our clients to experience a risk free online shopping experience. With this objective in mind we have developed a privacy policy to outline our guidelines concerning the collection and use of personal information.

Information Collection and Use by TerroirsQuebec

Personal information includes your name, surname, your complete mailing address and your email address. This personal information obtained from customers when they register to our site is considered confidential by TerroirsQuebec.

To create an account, non mandatory, we will require that you choose a username and password that will identify you on TerroirsQuebec’s website. At the time of purchase you will need to provide credit card information in order to complete the secure transaction through InternetSecure or Paypal. To minimize any risk of fraud or inappropriate use of personal information, the mailing address of your TerroirsQuebec account must be the same as the one registered for your credit card. This information is strictly personal and will never be provided to any third party. TerroirsQuebec will never have access to your credit card number.

We may use your personal information to contact you and correspond with you and to respond to your inquiries. We may also occasionally, and with your consent, send you emails or other messages concerning products that we feel may be of interest to you.

Use of Cookies

In the interest of providing a personalized service TerroirsQuebec uses cookies to monitor your visits to our website. Cookies help improve the effectiveness and use of TerroirsQuebec’s website. These cookies identify you as a user of TerroirsQuebec’s website if you open an account and revisit our site. You will avoid re-entering the same information. You can choose to reject cookies, if your browser offers this option, however your use of TerroirsQuebec’s website and some of its features may be affected.  Also you may not be able to make any transactions.

As you browse, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Participation in Contests

We can organize some contests. In order to participate you must register on TerroirsQuebec's website and therefore provide your information. The information provided when participating in a contest will be used to communicate with you if you win.

Information Collected Automatically

TerroirsQuebec automatically collects certain non-personal information regarding its website users. This type of information does not identify you. It includes the IP address of your internet service provider, the date and time you access our website, the internet address of the website from which you linked directly to our site, the operating system you are using, the sections of the website that you visit, the website pages read and images viewed, and the content you download from the website.

This non-personal information is used for website administration purposes and to improve TerroirsQuebec’s website.

Links to Other Websites

Our website may contain links to other websites or Internet resources. When you click on one of these links you are contacting another website. TerroirsQuebec has no responsibility in regards to these other websites or Internet resources or their collection, use and disclosure of your personal information.

We encourage you to read the privacy policies of these other sites to learn how they collect and use information about you.

Disclosure to Service Providers

TerroirsQuebec may share your personal information with certain service providers in order to verify and validate information and to answer your questions. Service providers mainly include credit card issuers. To reduce the risk of fraud or misuse of personal information, TerroirsQuebec may also verify your personal information, including your address and credit card information, with service providers.

We will employ reasonable efforts to ensure that your personal information is used in a manner that is consistent with this policy. If you do not want us to provide your personal information to these service providers, we may be unable to process your transaction.

Legal Disclosure

TerroirsQuebec may disclose your information as permitted or required by law, for example:

  • to a government institution or other person or entity that has asserted its lawful authority to obtain the information
  • if we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity
  • to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information
  • to comply with court rules regarding the production of records and information
  • to our legal counsel.

Retention of Personal Information

We keep your information as well as the history of your orders. You have the right to access, and correct your personal information data and you can at any time request that we remove your information from our records. To exercise this right you can access your TerroirsQuebec online account or write to us.

Modification of the Present Document

This document may be modified over time to adapt to the evolution of laws and technologies. We may add, change, or remove certain sections when we feel it is appropriate to do so. Whenever we update this document we will change the date on the document to indicate when the changes were made.